Public engagement is one of the most important — and most challenging — parts of planning work. From contentious public meetings and online backlash, planners are often expected to navigate complex conversations with communities while balancing technical, and political realities.
This session looks at the lessons learned through public engagement experiences — the approaches that worked, the ones that failed, and the things many of us wish we had known earlier. Through examples, attendees will explore strategies for building trust, communicating clearly, and designing engagement processes that are meaningful, inclusive, and authentic.
This presentation will highlight the lessons that come responding to criticism, adapting on the fly, and learning how to engage communities more effectively over time.
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